The owner and his staff are very reliable, honest, trustworthy, and customer driven. I highly recommend this shop to anyone dealing with car troubles. - Juliana B.
Anytime I've had an issue they've taken care of me in a timely manner. I feel like I can trust this place, which means everything when it comes to our vehicles. - Jesse B.
Driving out of state and my wheel almost came off. I got there at closing time but Brian and his staff stayed and helped us. They didn't have to, but they went the extra mile. Great service and staff as well. - John B.
I have found Brian Fennell to be friendly, patient and courteous, qualities you want in a mechanic. Yesterday I came by with an electrical problem - my Jeep Cherokee door windows would only work intermittently. Brian traced the problem in less than 20 minutes (something that would have taken me 4 hours). He's got excellent trouble shooting skills and you can tell he loves what he does.
I was grateful for the work he did and had to force him to take a payment from me! Again it would have taken me 4 hours (if I found the problem at all), so his skill was truly worthwhile. I feel that Brian and crew are conscientious, love what they do, and will make recommendations to you based on considering your needs and budget with your car; and whatever they do they are going to do it well.
I need to fully disclose, I do know Brian from a professional organization. But I believe Brian would extend the same quality of service to anyone. - Samuel F.
Plain and simple, I have never let anyone else work on my cars.I have known Brian for years, he knows engines like no other person I know. I smoked the engine in my ford truck, he sourced me another one, went through it and installed it built it back into my truck using my existing parts. I have over 100,000 miles on it, and have not had any issues. The difference between Brian and the other guys, is he loves it. He finds things others miss, and will take the time to repair things others term as no big deal. You will never know he did it unless you ask.
I am about to drag another vehicle down there to him, so he can work his magic. I will say it again, if I can't do the work myself, there is only one shop I will take it to. I did not mention, I live in Leander. So the inconvenience of the distance is worth the quality of work. Yes, he is that good. Trust and honesty is hard to come by today. it is the rule not the exception at Kyle Automotive. - Leslie T.
The first time I took my car in, the repair took all of five minutes, and when I asked how much, I was told "No Charge - didn't take much time." My daughter took her car in for a very costly part. They could have simply replaced it, and charged her. They didn't. They called her and told her that the part was probably still under "factory warranty." It was - again Kyle Automotive didn't take a dime. I just had my car towed in with a dead battery that the tow truck driver had said "might" be defective. Kyle Automotive could have declined the faulty diagnosis and put a new one in at a cost to me - and I'd have not known the difference. They didn't. They found it faulty and put a new one in at no charge. The rest of the work they did for me was all more than reasonably priced - and they even took steps to get the car back to me because by the time the repairs were complete, I didn't have anyone to drive me to pick it up. If that isn't enough, know that their office manager, Christi, is warm, friendly and a joy to do business with. She keeps her promises. If I gave this business less then five stars, I'd be lying. I'd like to give them ten. You can take your vehicle to them with confidence. - Deborah E.